Real-Time Results – Intellisys data reporting is extremely flexible and can be customized, analyzed, and visualized in virtually any way you can imagine to provide real-time insights regardless of the channels you use to gather your data. Whether you use the web, email, IVR, mobile, SMS, telephone, or paper to collect feedback and whether the data are from structured surveys or unstructured text verbatims, all data are delivered to a single reporting environment, eliminating data silos.
Real Time Reporting Analytical Alert Services
Data Analysis – Intellisys provides comprehensive data analysis tools that help analysts interact with, explore, and visualize Voice of the Customer data. You can add data from other business systems to help find the undiscovered issues that may be lurking in the shadows. Analysts can use built-in reports or create custom reports capable of facilitating even the most advanced analysis (linear regression, factor analysis, cluster analysis, T-testing, etc.), explore the data, then produce visualizations that illustrate insights that are important to your business.
Alerts & Action Management – Automate Alerts & Improve ROI: Reporting and analysis are only useful if you can take steps required to act fast. Intellisys Action Management watches your survey results for you, assigns issues to the right staff members based on permissions and predefined workflow, and allows you to report on the company’s case load. In this way, you can make your survey results more than just simple measurements – use them to make your unhappy customers your biggest cheerleaders.